We’re engaging front-line railroaders across our 22-state network, all to further enhance our safety culture and improve the quality of life for our teams.

To help advance these efforts, we appointed Floyd Hudson as Vice President, Field Engagement in September. Floyd works across organizational boundaries to directly engage our railroaders, seeking their ideas and feedback on how we can make Norfolk Southern a better railroad.

Here are a few of the highlights from Floyd’s recent travels:

Meeting with colleagues

Floyd joined colleagues at the Red Roof Inn in Danville, Kentucky, which serves as their home away from home when working in the field. Many of these crew members are from Cincinnati and Chattanooga and stay at hotels for extended periods of time while working. Over pizza, Floyd and the team spent time talking about ideas for improvement. They discussed the hotel facility, payroll, and dispatching.
 

Administrative feedback

To address crew member questions on payroll and process, Jacob Lloyd, Director, Payroll Accounting, joined Floyd at our Inman Yard in Atlanta and for an early morning train ride to Greenville, South Carolina.

Jacob later met with the General Chairmen of our Transportation unions and members of our Transportation leadership team. The meeting expanded lines of communication and trust.
 

New facilities

In Charlotte, Floyd met with the Maintenance of Way team for a conversation about safety, service, training, and teamwork within the organization. He also toured the team’s newly remodeled facility. The facility stands as another investment by NS in the wellbeing of our teams and our commitment to maintaining our yards.  

Building on our culture

Floyd met with a Tie and Surfacing gang who work in Maintenance of Way in St. Louis on their safety day to listen to their ideas on how to build upon Norfolk Southern’s culture. Company leaders frequently hold similar listening sessions year-round to learn more about how we can deliver safe, reliable, and resilient service to our customers.