Norfolk Southern’s Marketing division is announcing changes regarding its leadership team and structure. The personnel changes showcase the versatility of our team’s expertise, and the organizational changes reflect our ongoing commitment to providing a simple, reliable, and efficient service product with an eye towards continuous productivity and growth.

Kathleen Smith will take on the role of VP Industrial Products. Kathleen’s time as VP Business Development and Real Estate, as well as her background within Industrial Products, gives her a deep understanding as to the existing and emerging needs of our diverse customer portfolio. She has been at the forefront in helping Norfolk Southern anticipate where markets are headed and adjusting to fulfill the long-term needs of our national and global supply chain. In her new position, Kathleen will continue to help ensure our rail network leads the industry in growth.

First and Final Mile Markets has been leading innovative strategies to enhance the customer experience with rail. To bolster our customer-centric approach, we are integrating Business Development and Real Estate functions into the First and Final Mile Markets department, which will now be called Business Development and First and Final Mile Markets and overseen by VP Stefan Loeb. This move aims to streamline processes, enhance communication, and deliver a fully integrated approach to meet customer needs. With the right solution, anyone can be a rail customer, and the expanded Business Development and First and Final Mile Markets team will push our business forward with that guiding mindset.

These changes are effective on April 1, 2024.