Meeting the needs of a key energy customer

Norfolk Southern’s operations and crew members are vital to supporting the world’s energy supply. Our Lamberts Point Coal Facility in Norfolk, Virginia, loads coal from mines throughout Appalachia to export on the global market.

Following the March collapse of the Francis Scott Key Bridge in Maryland which impacted the Port of Baltimore, Lamberts Point successfully met the demand for additional export coal from CONSOL Energy. Recent investments in people and infrastructure have increased our ability to support our customers. Using a Team of Teams approach, Norfolk Southern quickly responded to CONSOL’s service needs, enabling the company to continue operations.

“Since last year, we’ve enhanced our ability to support our coal customers so that we can better meet their current and future service needs,” said John Orr, Chief Operating Officer. “We continue to surpass our own production records thanks to the commitment of our crew members to provide customer-centric, operations-driven service.”   

“Norfolk Southern is committed to strengthening the world economy and our close partnership with CONSOL Energy is one example of how we are supporting our customers to be successful,” said Ed Elkins, Chief Marketing Officer. “Team members from across Operations and Marketing stepped up to keep energy moving across global markets.”

Orr and Brad Yeatts, Group Vice President, Coal, recently discussed the importance of how we met the needs of CONSOL. Listen to what they had to say below: