Norfolk Southern harnesses the combined power of people, technology, and innovation to drive the future of freight transportation. From advancing productivity, safety, and reliability to enhancing our customer experience, our customers can be confident in their decision to choose Norfolk Southern as their service provider. 

As part of our customer-centric strategy, we launched a Business Development and First and Final Mile Markets Department – the first of its kind in the industry. This team focuses on driving growth for our customers through a set of integrated solutions that extend beyond rail transportation to offer flexibility in logistics solutions.

Norfolk Southern focuses on driving reliability through customer-focused tools and innovations. One such tool is RailPulse, a joint venture coalition of forward-thinking railcar owners, including Norfolk Southern, seeking to establish industry standards and best practices for railcar telematics. With track-level GPS location data, customers can precisely monitor their shipments in real-time.

Our rail technologies lead the way to smarter, safer, and more efficient operations. Our Digital Train Inspection (DTI) technology empowers our railroaders with cutting-edge Machine Vision Inspection Technology. Developed in partnership with the Georgia Tech Research Institution (GTRI), high-speed, high-resolution cameras collect around 1,000 images per railcar from different angles as trains pass through the portal. Our cutting-edge AI models analyze images to identify defects and needed repairs more efficiently than the human eye alone. Over the past year, we have deployed DTI portals at two locations with three total installations, with a goal of having 20 systems operational by the end of 2026.

Train passing through a DTI portal with ultra-high-resolution cameras taking 1,000 images per rail car.

From expanding our operations to empowering the next generation of leaders, we’re focused on keeping America’s railways moving strong – now and for the long haul. For a more comprehensive look at how Norfolk Southern is creating the future of freight, check out our full “Forging a Better Tomorrow” report.