Norfolk Southern President and CEO Alan Shaw recently spoke with frontline Operational leaders during a Ballast Line Leadership Program (BLLP) course in St. Louis. Shaw spoke with participants about making Norfolk Southern’s safety and service culture the model for the industry.

The BLLP is a two-day course for frontline Operations leaders that is designed to build trust, communication, and collaboration. All to help further our engagement with our craft railroaders. Click below to view highlights of his visit: