On the road with Alan Shaw and John Orr: Chicago

Norfolk Southern President and CEO Alan Shaw and Executive Vice President and Chief Operating Officer John Orr recently visited with our team at the 47th Street Intermodal Terminal in Chicago. 47th street handles primarily premium and domestic intermodal traffic between Chicago and the Northeast. It serves as NS' largest intermodal corridor. During their visit, Shaw and Orr met with local leaders and craft colleagues to discuss how we can continue to provide safe, reliable, and resilient service for customers. Here’s what they had to say:

“Our safety performance has really accelerated this year. And our service is the best it has been in a number of years. We're getting a lot of positive feedback from our customer base, so I wanted to make sure folks understand they're delivering results and they're delivering it in the right way. They're following that NS leadership framework.” – Alan Shaw

“I'm so proud of the work that's going on here in Chicago, especially here at 47th Street. We've had record breaking performance on our intermodal arrivals, departures, customer service. In fact, some of our largest customers have been writing us this week telling us, ‘You're doing a great job and stay the course.’”John Orr

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