- Main Number
(855) 667-3655 - Emergencies
(800) 453-2530 - Crossing gates, signals & rough crossings
(800) 453-2530 - Environmental Spills
(800) 453-2530
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Dec 4, 2024
As part of our Fort Wayne Terminal’s efforts to advance a Speak Up culture where everyone is heard, each day begins with a morning call led by Engineering and Mechanical leaders to organize the...
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Nov 5, 2024
The recent collapse of the Francis Scott Key Bridge, which impacted access to the Port of Baltimore, has served as a reminder of how vulnerable America's supply chain can be to unforeseen...
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Oct 25, 2024
In recent months, our Northern Region has significantly improved safety and operational performance across teams, from Massachusetts to Illinois. Since streamlining operations in August, the...
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Sep 26, 2024
The team at our Norris Yard, located in Irondale, Alabama, is spearheading a series of performance improvements that will significantly enhance our ability to provide safe, reliable, and resilient...
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Sep 20, 2024
Norfolk Southern joins Operation Lifesaver’s 'See Tracks? Think Train Week' from September 23-29 to raise rail safety awareness and highlight the importance of making safe decisions around...
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Sep 19, 2024
Grant powers critical upgrades As part of our ongoing "Grants on Track" series, this month Norfolk Southern is recognizing the Conover Fire Department, a two-time grant recipient committed to...
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Aug 22, 2024
As part of our efforts to enhance employee engagement and gather feedback, Norfolk Southern operates inspection trains across our 22-state network. The train stops at our yards and terminals,...
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Aug 15, 2024
Norfolk Southern is committed to making rail the safest and most preferred transportation choice for our customers. As part of this mission, we recently hosted the Rail Coalition of Advanced...
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Aug 6, 2024
Congratulations to the dedicated team at our Glake Yard in Des Moines, Iowa, for achieving 15 years of injury-free service. Located in Norfolk Southern's northwestern most part of the network, the...
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Jul 31, 2024
Norfolk Southern recognizes that moving the needle on safety requires all team members. It’s a joint effort with our people and our process. With 20,000 of our railroaders dedicated to this goal...
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Jul 30, 2024
Helping to build strong, resilient communities across our network This month, as part of our “Grants on Track” series, we’re featuring Back the Heroes Rumble, a 2023 Safety First grant program...
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Jul 22, 2024
Norfolk Southern is committed to working with our labor partners to advance safety, service, and quality of life enhancements for our craft colleagues. Over 80 percent of our workforce is covered...
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Jul 19, 2024
Norfolk Southern Executive Vice President and Chief Operating Officer John Orr recently joined William C. Vantuono, Editor-in-Chief of Railway Age, for a discussion at the 2024 Rail Insights...
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Jul 17, 2024
Thanks to our railroaders, Norfolk Southern’s Keystone Division has significantly improved performance in safety, service, and productivity into 2024. The division, which includes Delaware,...
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Jul 16, 2024
As part of our year-round efforts to advance our culture of safety, over 100 leaders from across NS enhanced their professional skills during multi-day Safety Leadership Summits held in June and...
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Jul 1, 2024
Through our Safety RecognitioNS program, we’re celebrating the Norfolk Southern railroaders who exemplify our culture of safety through their injury-free service record. Their daily actions help...
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Jun 19, 2024
Norfolk Southern is delivering on our promise to become the gold standard in safety by enhancing our safety culture in partnership with our railroaders and labor leaders. We’re investing two...
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Jun 13, 2024
John Orr, Executive Vice President and Chief Operating Officer, has spent his nearly four decades railroading career advancing positive relationships between labor and management, both in Canada...
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May 24, 2024
Norfolk Southern is now accepting applications for its Safety First and Thriving Communities grant programs through October 1. Launched in 2023, These programs are designed to support...
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May 23, 2024
On May 23, 2023, CEO Alan Shaw and labor union leaders released a joint letter affirming our shared commitment to enhancing rail safety for our colleagues and the communities we serve. One year...
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May 21, 2024
Richard Atcheson Bridges & Buildings Foreman Macon, Georgia Where did you start your career at NS and what do you do now? I was hired as an apprentice for a bridge rebuild gang in 1983. I...
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May 13, 2024
Following our Annual Meeting of Shareholders, Norfolk Southern President and CEO Alan Shaw shared his thoughts with our team on the path forward for our railroad. With shareholders expressing...
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May 7, 2024
Norfolk Southern is working with our labor unions to deliver safe, reliable, and resilient service. Labor is critical to the operational success of NS, with over 80 percent of our workforce...
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May 4, 2024
Norfolk Southern President and CEO Alan Shaw and Executive Vice President and Chief Operating Officer John Orr recently visited with our team at the 47th Street Intermodal Terminal in Chicago....
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May 3, 2024
On May 3, John Orr, Executive Vice President and Chief Operating Officer, penned the following letter to Norfolk Southern Operations colleagues: Dear Colleague, Today marks just over a month since...
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Apr 30, 2024
President and CEO Alan Shaw sat down with CNBC’s Morgan Brennan to share his perspective on the deliberate actions Norfolk Southern is taking to build a safer, more profitable railroad. Watch...
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Apr 30, 2024
Norfolk Southern COO John Orr sat down with UBS on Monday to share the operational enhancements underway across our network, and our work to close the margin gap with peers and create long-term...
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Apr 24, 2024
Norfolk Southern recently provided an update on its safety and service initiatives in a letter to federal transportation officials. The letter, addressed to Secretary of Transportation Pete...
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Apr 22, 2024
As part of our mission to set the gold standard for safety in the rail industry, Norfolk Southern is always looking for innovative opportunities to engage front line railroaders in the continuous...
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Apr 18, 2024
Norfolk Southern’s second Digital Train Inspection (DTI) Portal has been deployed this month in Jackson, Georgia, where approximately 19 trains pass through daily. This is the first DTI portal...
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Apr 12, 2024
Norfolk Southern CEO Alan Shaw and COO John Orr joined Scott Group from Wolfe Research in New York on Wednesday. Together, they discussed the state of the industry and how Norfolk Southern is...
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Apr 8, 2024
John Orr, Norfolk Southern’s new Executive Vice President and Chief Operating Officer, spent part of his first week on the job meeting railroaders and reinforcing safety as our top priority. In...
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Mar 12, 2024
Through our Safety RecognitioNS program, we’re celebrating the Norfolk Southern railroaders who exemplify our culture of safety through their injury-free service record. Their daily actions,...
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Mar 7, 2024
Our Maintenance of Way & Structures (MW&S) team in the Coastal Division reached two significant safety milestones in the past three months. As of February 22, the team has clocked two injury free...
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Feb 27, 2024
As a leader in the rail industry, Norfolk Southern is constantly innovating to improve the efficiency and effectiveness of shipping by rail. A key part of that is formulating RailPulse. This is a...
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Feb 12, 2024
Norfolk Southern’s conductors are at the heart of providing safe, reliable, and resilient service to our customers. We’re taking additional steps to ensure their safety and success on the job,...
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Feb 7, 2024
Through our Safety RecognitioNS program, we’re celebrating the Norfolk Southern railroaders who exemplify our culture of safety through an injury-free service record. Through their daily...
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Feb 5, 2024
Norfolk Southern recently made an investment to support long-term infrastructure improvements in Bellevue, Ohio. A check for approximately $472,000 was presented earlier this month by Will Miller,...
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Jan 31, 2024
Norfolk Southern has completed a siding extension project in Campbellstown, Ohio, another milestone in the company’s long-term infrastructure investment and community collaboration. The project...
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Jan 24, 2024
Norfolk Southern is charting A Better Way Forward in partnership with our labor leaders at the local level by listening to their ideas on how we can better deliver safe, reliable, and resilient...
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Jan 19, 2024
5S methodology has helped some of the world’s leading industrial companies improve safety, streamline assets, and increase productivity. The 5S approach, which translated from Japanese, stands...
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Jan 17, 2024
In 2023, Norfolk Southern trained 5,413 first responders through its Operation Awareness & Response (OAR) program. This included hands-on events across 15 cities with the company’s Safety Train....
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Jan 8, 2024
Railroaders across Norfolk Southern started the New Year off right through our Everything Starts with Safety 2024 Kickoff events. On January 2, our teams were raising awareness around the...
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Dec 15, 2023
To help reduce injury and death among teens due to car crashes, Norfolk Southern hosted the Teens in the Driver Seat® (TDS) Georgia Safe Driving Summit at our Atlanta headquarters. Over 60...
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Dec 12, 2023
We’re celebrating the exceptional service of our railroaders throughout our 22-state network. On November 2, we recognized six railroaders on our Great Lakes Division for their contributions...
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Dec 11, 2023
In a groundbreaking move towards innovation and sustainability, Norfolk Southern has contributed a lead gift of $500,000 to the Atlanta Fire Rescue Foundation's (AFRF) 'Fleet Forward' capital campaign
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Dec 8, 2023
Norfolk Southern President and CEO, Alan H. Shaw, addresses employees at a company-wide town hall on December 6, 2023. Norfolk Southern railroaders, from conductor trainees to the entire executive...
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Dec 1, 2023
The Association of American Railroads (AAR) recognized two senior Norfolk Southern environmental professionals this November for their achievements in environmental stewardship. Mark Dudle,...
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Nov 13, 2023
Norfolk Southern recently recognized eight exceptional railroaders on our Blue Ridge Division who collectively have over 230 years of injury-free service. All were honored during an awards...
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Nov 7, 2023
Norfolk Southern President and CEO Alan Shaw joined leaders from the worlds of business, finance, and politics this week at Yahoo Finance’s ‘Invest’ conference. Shaw sat down with Yahoo...
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Oct 10, 2023
We’re focused on enhancing and building upon our safety culture. We can’t do that without the dedication and diligence of our railroaders. We recently recognized several railroaders in our...
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Oct 2, 2023
Paul Duncan, Norfolk Southern’s Chief Operating Officer, will discuss the work of NS’ Operations teams in a new video series called From the Ballast Line, a Conversation with Paul Duncan. In...
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Sep 27, 2023
The first-of-its-kind facility will equip first responders with expertise to handle routine and complex emergency situations On Thursday, September 21, Norfolk Southern broke ground on a new...
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Sep 14, 2023
In May, Norfolk Southern appointed Atkins Nuclear Secured (ANS) to conduct an independent review of the company’s safety-first culture. ANS recently completed an initial report of their...
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Sep 5, 2023
Norfolk Southern has officially launched two new grant programs for first responders and community organizations across its 22-state network: the Safety First Grant Program and the Thriving...
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Aug 25, 2023
Kentucky Governor Andy Beshear this week announced grants totaling $1.25 million to help pay for new signals, lights, and other safety improvements at 11 railroad crossings in eight Kentucky...
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Aug 21, 2023
Norfolk Southern operates inspection trains across our 22-state network to bolster employee engagement and to gather feedback. The train purposely stops at our yards and terminals so that...
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Aug 16, 2023
On August 15, Norfolk Southern President and CEO Alan Shaw joined Jim Cramer of CNBC’s Mad Money. Among many topics, Shaw and Cramer discussed Norfolk Southern’s long-term strategy, strategic...
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Aug 14, 2023
On August 14, the SaportaReport featured a conversation with Norfolk Southern President and CEO Alan Shaw. In the article, “Norfolk Southern’s Alan Shaw: ‘We’re not done. We’re going to...
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Jun 21, 2023
Atkins Nuclear Secured (ANS) Chairman Elmer Naples joined Norfolk Southern CEO Alan Shaw at the railroad’s Atlanta headquarters this week to meet with the company’s top leaders and officially...
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Jun 9, 2023
This week, The U.S. Federal Railroad Administration (FRA) announced funding that will improve at-grade railroad crossings across the country. Norfolk Southern was a key partner in over a dozen...
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Jun 6, 2023
One thing was clear at Norfolk Southern’s June 1 town hall meeting in Bellevue, Ohio: safety is the top priority for the company. The company-wide event, hosted by Alan H. Shaw, President and...
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May 31, 2023
Norfolk Southern President and CEO Alan Shaw recently visited Chicago and spent time with crews at the 47th Street Yard and Calumet Yard. Every time Shaw spends time in a yard, he makes a point to...
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May 2, 2023
Each day, hundreds of dedicated railroaders across dozens of departments at Norfolk Southern work together to ensure the safety of our train operations before a crew ever steps on board. Decisions...
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Apr 4, 2023
Statewide engagement designed to solicit crew member feedback on safety. We want our craft teammates to know they have a voice—and we want them to speak up. We are committed to acting upon their...
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Mar 30, 2023
On March 21, Norfolk Southern introduced the first in a series of new safety training courses for first responders based in Ohio, Pennsylvania, and West Virginia. The free trainings focused on...