- Main Number
(855) 667-3655 - Emergencies
(800) 453-2530 - Crossing gates, signals & rough crossings
(800) 453-2530 - Environmental Spills
(800) 453-2530
Story Yard
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May 4, 2024
Norfolk Southern President and CEO Alan Shaw and Executive Vice President and Chief Operating Officer John Orr recently visited with our team at the 47th Street Intermodal Terminal in Chicago....
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May 3, 2024
On May 3, John Orr, Executive Vice President and Chief Operating Officer, penned the following letter to Norfolk Southern Operations colleagues: Dear Colleague, Today marks just over a month since...
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May 3, 2024
Ed Boyle, VP Engineering, a 30-year veteran of Norfolk Southern, was recognized by Railway Age as one of ten Influential Leaders for 2024. Honorees were selected through the publication’s...
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May 2, 2024
Norfolk Southern’s Lamberts Point Coal Facility is the Northern Hemisphere’s largest, facility for loading coal. Located in Norfolk, Virginia, Lamberts Point Pier 6 operates 24/7 and...
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May 1, 2024
The arrival of Norfolk Southern railcars at Nestle Purina PetCare's new factory in Eden, North Carolina on April 25 represented a significant milestone for both of our companies. This news comes...
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Apr 30, 2024
President and CEO Alan Shaw sat down with CNBC’s Morgan Brennan to share his perspective on the deliberate actions Norfolk Southern is taking to build a safer, more profitable railroad. Watch...
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Apr 30, 2024
Norfolk Southern COO John Orr sat down with UBS on Monday to share the operational enhancements underway across our network, and our work to close the margin gap with peers and create long-term...
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Apr 25, 2024
Facility to provide products for more than 300 McDonald’s restaurants in the Southeast The Anderson-DuBose Company, Inc., a leading food service distribution company that serves McDonald’s and...
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Apr 24, 2024
Norfolk Southern recently provided an update on its safety and service initiatives in a letter to federal transportation officials. The letter, addressed to Secretary of Transportation Pete...
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Apr 23, 2024
Norfolk Southern recently welcomed a delegation from the National Association of Manufacturers (NAM), including NAM President and CEO Jay Timmons, to our operations in Baltimore. We proudly keep...
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Apr 22, 2024
Tool provides customers access to customized data to track sustainability progress, emissions savings by shipping via rail This Earth Day and every day, Norfolk Southern is committed to helping...
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Apr 22, 2024
As part of our mission to set the gold standard for safety in the rail industry, Norfolk Southern is always looking for innovative opportunities to engage front line railroaders in the continuous...
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Apr 19, 2024
A recently deployed Operations task force has achieved a series of improvements at our Conway Yard’s locomotive shop in Pennsylvania. The Atlanta-based task force is comprised of leaders charged...
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Apr 18, 2024
Norfolk Southern’s second Digital Train Inspection (DTI) Portal has been deployed this month in Jackson, Georgia, where approximately 19 trains pass through daily. This is the first DTI portal...
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Apr 12, 2024
Norfolk Southern CEO Alan Shaw and COO John Orr joined Scott Group from Wolfe Research in New York on Wednesday. Together, they discussed the state of the industry and how Norfolk Southern is...
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Apr 11, 2024
Norfolk Southern is pleased to announce the merger of our wholly owned subsidiaries, Triple Crown Services Company and Thoroughbred Direct Intermodal Services, Inc. Effective April 1, the newly...
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Apr 9, 2024
Railway Track and Structures (RT&S) has named Katherine Barry, Senior Manager, Signal and Electrical Engineering, to their 10 Under 40 list. The recognition honors rail professionals for...
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Apr 8, 2024
John Orr, Norfolk Southern’s new Executive Vice President and Chief Operating Officer, spent part of his first week on the job meeting railroaders and reinforcing safety as our top priority. In...
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Apr 5, 2024
The Surface Transportation Board (STB) has named Norfolk Southern Senior Vice President and Chief Strategy Officer Mike McClellan to its newly created Passenger Rail Advisory Committee (PRAC)....
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Apr 5, 2024
In a recent interview, John Orr, executive vice president and chief operating officer, shared his vision for Norfolk Southern’s Operations. That included the importance of working with labor...
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Apr 3, 2024
In response to the Francis Scott Key Bridge collapse, Norfolk Southern is taking proactive steps to mitigate supply chain disruption and ensure uninterrupted service for our customers. Just this...
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Apr 3, 2024
The Georgia Department of Transportation (Georgia DOT) has greenlit an $8.4 million grant to Norfolk Southern’s McDonough infrastructure improvement project in Henry County. This initiative,...
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Mar 28, 2024
Norfolk Southern CEO Alan Shaw sat down with CNBC’s Jim Cramer on his Mad Money program Wednesday to discuss Norfolk Southern’s balanced strategy and plan to deliver long-term value. Shaw...
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Mar 27, 2024
Norfolk Southern’s Dillard Yard in Savannah, Georgia is building on the safe, reliable, and resilient service they provide to customers. This includes enhancing communication, productivity, and...
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Mar 21, 2024
Part of delivering safe, reliable, and resilient service for our customers is continuously enhancing our productivity together. With that goal in mind, our Operations and Marketing teams have...
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Mar 18, 2024
We are engaging our frontline leaders across Norfolk Southern to help build effective communication with their teams, while encouraging continuous improvement and feedback. These comprehensive...
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Mar 15, 2024
Last week, Norfolk Southern hosted its second annual Thoroughbred Sustainability Partner Awards. The awards honor 13 partner companies that are leading the way with sustainability achievements...
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Mar 14, 2024
Norfolk Southern VP Intermodal Automotive Marketing Shawn Tureman took the stage at TPM24, a premier transportation conference in Long Beach, California. The event served as a platform for...
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Mar 12, 2024
Through our Safety RecognitioNS program, we’re celebrating the Norfolk Southern railroaders who exemplify our culture of safety through their injury-free service record. Their daily actions,...
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Mar 8, 2024
Norfolk Southern representatives at Georgia Southern University’s 2024 Parker College of Business Gala Norfolk Southern was recently honored with the Outstanding Corporate Partner Award by...
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Mar 7, 2024
Our Maintenance of Way & Structures (MW&S) team in the Coastal Division reached two significant safety milestones in the past three months. As of February 22, the team has clocked two injury free...
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Mar 6, 2024
Norfolk Southern EVP and Chief Marketing Officer Ed Elkins recently joined William C. Vantuono, Editor-in-Chief of Railway Age, on Rail Group On Air, a podcast hosted jointly by Railway Age, RT&S,...
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Mar 4, 2024
On February 29, 2024, Norfolk Southern President and CEO Alan Shaw participated in a fireside chat with Chris Clark, President and CEO of the Georgia Chamber of Commerce, at the Southeast...
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Feb 28, 2024
Norfolk Southern’s Marketing division is announcing changes regarding its leadership team and structure. The personnel changes showcase the versatility of our team’s expertise, and the...
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Feb 28, 2024
For nearly 200 years, railroads have played a key role in the development of the United States, connecting cities and towns and helping to establish the nation as an industrial giant. As railroad...
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Feb 28, 2024
Norfolk Southern reached a significant construction milestone in Ohio, completing a railroad bridge replacement in Conneaut. This replacement marks the completion of several major Ohio...
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Feb 27, 2024
As a leader in the rail industry, Norfolk Southern is constantly innovating to improve the efficiency and effectiveness of shipping by rail. A key part of that is formulating RailPulse. This is a...
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Feb 21, 2024
Norfolk Southern hosts the Atlanta Chapter of the Council for Supply Chain Management Professionals for their largest, post-pandemic in-person meeting. Norfolk Southern Marketing leaders recently...
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Feb 20, 2024
Sitting just two miles from the heart of downtown Macon, Brosnan Yard is an economic lynchpin for the southeastern United States, connecting manufacturers in the southeast to markets all over the...
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Feb 15, 2024
Norfolk Southern Executive Vice President and Chief Marketing Officer Ed Elkins recently updated investors on our 2024 outlook and growth opportunities. During the fourth quarter and full-year...
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Feb 14, 2024
Southern Railway locomotives at Inman Yard in Atlanta, Georgia The complete collection of Southern Railway archives is now publicly available, by appointment, at Atlanta History Center's Kenan...
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Feb 13, 2024
The Program Maintenance R-2 rail gang working on the AS Line that runs from Asheville, NC to Newport, TN.
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Feb 13, 2024
The team at Norfolk Southern’s Inman Yard in Atlanta is improving productivity through communication and alignment. The Inman team reviews a terminal plan document with Intermodal, Mechanical,...
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Feb 12, 2024
Norfolk Southern’s conductors are at the heart of providing safe, reliable, and resilient service to our customers. We’re taking additional steps to ensure their safety and success on the job,...
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Feb 9, 2024
Norfolk Southern has again been recognized as a River Star Business by the Elizabeth River Project for its environmental preservation and pollution mitigation in the Hampton Roads, Virginia, area....
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Feb 7, 2024
Through our Safety RecognitioNS program, we’re celebrating the Norfolk Southern railroaders who exemplify our culture of safety through an injury-free service record. Through their daily...
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Feb 7, 2024
Strong infrastructure is the foundation of providing safe, reliable, and resilient service. Norfolk Southern invests $1 billion annually replacing, rehabilitating, and improving our...
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Feb 6, 2024
Norfolk Southern and the American Train Dispatchers Association (ATDA) have partnered to provide a significant quality-of-life enhancement for guaranteed assigned dispatchers. Under the new pilot...
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Feb 6, 2024
Trains: Norfolk Southern industrial development efforts boost 62 projects in 2023 “Norfolk Southern worked with customers and economic development partners to facilitate broad-based industrial...
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Feb 5, 2024
Norfolk Southern recently made an investment to support long-term infrastructure improvements in Bellevue, Ohio. A check for approximately $472,000 was presented earlier this month by Will Miller,...
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Feb 5, 2024
Stephanie Roop, Norfolk Southern Assistant Vice President Strategy and Planning, has been named a Railway Age 2024 ‘Fast Trackers’ 25 Under 40 Honoree for her influential contributions to the...
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Jan 31, 2024
Norfolk Southern has completed a siding extension project in Campbellstown, Ohio, another milestone in the company’s long-term infrastructure investment and community collaboration. The project...
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Jan 30, 2024
Last week, Georgia Tech’s Advanced Technology Development Center (ATDC), the state of Georgia’s technology business incubator, hosted a Sustainable Transportation event. Hosted by Curiosity...
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Jan 29, 2024
Over the past 12 months, we have made significant progress in East Palestine. We’re keeping our promises, and we’ll continue to listen to the community and help the area recover and thrive....
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Jan 24, 2024
Norfolk Southern is charting A Better Way Forward in partnership with our labor leaders at the local level by listening to their ideas on how we can better deliver safe, reliable, and resilient...
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Jan 23, 2024
Our Great Lakes Division teams are improving productivity and speed of delivery for our customers. As part of these efforts, two leaders at our Toledo Terminal in Ohio took a new approach to solve...
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Jan 22, 2024
Even through the recent winter storms, our team kept the economy moving. Thank you to our resilient railroaders across the network for working in snow and ice to ensure that our trains run safely...
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Jan 19, 2024
5S methodology has helped some of the world’s leading industrial companies improve safety, streamline assets, and increase productivity. The 5S approach, which translated from Japanese, stands...
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Jan 18, 2024
We’re engaging front-line railroaders across our 22-state network, all to further enhance our safety culture and improve the quality of life for our teams. To help advance these efforts, we...
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Jan 17, 2024
In 2023, Norfolk Southern trained 5,413 first responders through its Operation Awareness & Response (OAR) program. This included hands-on events across 15 cities with the company’s Safety Train....
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Jan 17, 2024
Paul Duncan, Norfolk Southern’s Executive Vice President and Chief Operating Officer, and Joe Gioe, Vice President, Transportation, discuss how process and rigor are key to delivering excellent...
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Jan 16, 2024
On January 10, Norfolk Southern President and CEO Alan Shaw participated in a fireside chat with Adriene Bailey, a Partner in Oliver Wyman’s Transportation practice, at the Midwest Association...
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Jan 10, 2024
Norfolk Southern has built a longstanding reputation as a constructive and visible corporate citizen in each region of our 22-state service area. Whether through participation in local rotary...
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Jan 9, 2024
Norfolk Southern has made a significant $1 million contribution to Preservation Virginia’s Historic Jamestowne, marking the initiation of the Save Jamestown campaign. This campaign aims to...
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Jan 8, 2024
Railroaders across Norfolk Southern started the New Year off right through our Everything Starts with Safety 2024 Kickoff events. On January 2, our teams were raising awareness around the...
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Dec 27, 2023
At Norfolk Southern, we're charting A Better Way Forward for our company, our customers, and the rail industry at large. By focusing on resilience and exceptional service, Team NS is driving...
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Dec 22, 2023
Norfolk Southern Executive Vice President and Chief Marketing Officer Ed Elkins and VP Business Development and Real Estate Kathleen Smith were recently featured on the Northeast Association of...
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Dec 22, 2023
Since installing a new speed controller for the hump at our Norris Yard in Irondale, Alabama, cars are rolling smoother, helping to ensure timely delivery for customers. The equipment safely...
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Dec 21, 2023
Twenty teams comprised of over 660 dedicated railroaders make up our Capital Production Gangs. Together, they are the tip of the spear of our $1 billion annual investment in our infrastructure....
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Dec 20, 2023
At Norfolk Southern, our success is powered by the hard work and dedication of our 20,000 railroaders. In 2023, Norfolk Southern was proud to see several members of Team NS receive industry...
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Dec 19, 2023
Norfolk Southern is continuing to elevate the communities where we live, work, and do business. Our Thriving Communities Grant Program is promoting sustainability, workforce development, and...
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Dec 19, 2023
Norfolk Southern plays a leading role in delivering the special freight that helps spread joy to millions of American households this time of year. Here’s a glimpse into the merry cargo our...
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Dec 18, 2023
Norfolk Southern, alongside customer J.B. Hunt, is again partnering with Wreaths Across America (WAA) in its mission to honor every military grave with a wreath. Marietta National Cemetery in Georgia
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Dec 15, 2023
Yannik Thomas, Vice President Intermodal and Automotive Operations, has been named to International Rail Journal’s Annual Young Leaders in Rail list for his leadership, service, and...
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Dec 15, 2023
To help reduce injury and death among teens due to car crashes, Norfolk Southern hosted the Teens in the Driver Seat® (TDS) Georgia Safe Driving Summit at our Atlanta headquarters. Over 60...
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Dec 14, 2023
This past weekend, Norfolk Southern joined with the Atlanta Fire Rescue Foundation (AFRF) and the Atlanta Fire Rescue Department (AFRD) to celebrate first responders and its Atlanta neighbors at...
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Dec 13, 2023
A fluid and productive railroad is an efficient railroad. Over the past year, we’ve made substantial progress decongesting our rail yards by reducing the number of cars on our properties. Using...
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Dec 12, 2023
We’re celebrating the exceptional service of our railroaders throughout our 22-state network. On November 2, we recognized six railroaders on our Great Lakes Division for their contributions...
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Dec 11, 2023
In a groundbreaking move towards innovation and sustainability, Norfolk Southern has contributed a lead gift of $500,000 to the Atlanta Fire Rescue Foundation's (AFRF) 'Fleet Forward' capital campaign
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Dec 8, 2023
Norfolk Southern President and CEO, Alan H. Shaw, addresses employees at a company-wide town hall on December 6, 2023. Norfolk Southern railroaders, from conductor trainees to the entire executive...
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Dec 8, 2023
Towns across New York’s Capital Region got a special visit from Santa Clause Saturday, December 2nd. Instead of a sleigh, though, a special holiday train took to Norfolk Southern’s tracks, put...
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Dec 6, 2023
Norfolk Southern’s Financial Planning & Analysis department with children’s bicycles and toys they assembled for the Atlanta Fire Rescue Foundation In celebration of Giving November, employees...
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Dec 1, 2023
The Association of American Railroads (AAR) recognized two senior Norfolk Southern environmental professionals this November for their achievements in environmental stewardship. Mark Dudle,...
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Nov 29, 2023
Paul Duncan, Norfolk Southern’s Executive Vice President and Chief Operating Officer, and Joe Gioe, Vice President, Transportation, discuss how we are demonstrating leadership to create and...
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Nov 28, 2023
We’re committed to being an industry leader on safety and customer service, and technology is a key lever for us. We’ve begun implementation of Yard Planner, a new technology solution, at our...
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Nov 20, 2023
It's not Thanksgiving without a table full of turkey, sides, casseroles, and treats. From America’s farms to your table, the rail industry delivers most of the ingredients used to make your...
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Nov 15, 2023
Norfolk Southern’s Maintenance of Way and Structures team works year-round to keep our tracks clear of vegetation. It’s critical to helping our trains operate safely and efficiently, and...
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Nov 13, 2023
Norfolk Southern recently recognized eight exceptional railroaders on our Blue Ridge Division who collectively have over 230 years of injury-free service. All were honored during an awards...
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Nov 11, 2023
Norfolk Southern’s commitment to supporting and empowering military veterans in the workforce has earned the company recognition from three military support groups as a top employer for veterans...
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Nov 9, 2023
Norfolk Southern President and CEO Alan Shaw was recognized this week as Progressive Railroading’s Railroad Innovator of the Year. In naming him the 2023 recipient, Progressive Railroading...
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Nov 9, 2023
This Veterans Day, Norfolk Southern is proud to celebrate the many contributions of armed forces veterans who work throughout our railroad. From our yards to our headquarters and everywhere in...
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Nov 8, 2023
On Tuesday, Cincinnati voters approved the sale of Cincinnati Southern Railway (CSR) to Norfolk Southern through a historic transaction that will bolster the company’s operations. The CSR, an...
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Nov 8, 2023
First carloads for IFG moving on Norfolk Southern rail. Wood and steel have always gone together, after all, it’s the wooden railroad ties that hold up the steel tracks. 2020 offered another...
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Nov 7, 2023
Norfolk Southern President and CEO Alan Shaw joined leaders from the worlds of business, finance, and politics this week at Yahoo Finance’s ‘Invest’ conference. Shaw sat down with Yahoo...
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Nov 7, 2023
Paul Duncan, Norfolk Southern’s Executive Vice President and Chief Operating Officer, and our entire Operations team are focused on delivering safer, more reliable, and resilient service....
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Nov 6, 2023
Local residents enjoying the Atlanta BeltLine Northeast Trail at the official opening. Norfolk Southern AVP Real Estate and Facility Services Cliff Garner joined the Atlanta BeltLine, Inc. last...
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Nov 3, 2023
Grant program continues to support organizations focused on educational, environmental, social equity, and community enrichment initiatives Seventy-four Hampton Roads non-profit organizations are...
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Oct 31, 2023
The challenge: Norfolk Southern's commitment to finding "A Better Way Forward" was put to the test when our customer and a global leader in the paper and packaging industry needed an innovative...
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Oct 30, 2023
Interactive storefront will provide Metro Atlanta students the opportunity to learn about rail industry Norfolk Southern’s newest office is an interactive storefront at the Junior Achievement...
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Oct 27, 2023
When the leaves start to change, NS gears up for Halloween. Our railroaders safely deliver all the essentials for your spooky season festivities — from trick-or-treater’s favorite candy to...